TERMS OF
SERVICE

CURE TIME & AFTERCARE

All protective film and coating services require curing time after installation. Temporary visual irregularities — including small bubbles, haze, moisture pockets, or slight streaks — are normal during the curing period and will dissipate on their own. Do not press, pick at, or attempt to fix these areas during curing.

AFTERCARE GUIDELINES

Proper maintenance is critical to the longevity of all services:

• —Hand washes only using pH-neutral automotive shampoo and microfiber wash mitts. Use the two-bucket method to prevent contamination.
• —Do not use automatic car washes with brushes or harsh chemicals on any protected surface.
• —Touchless automatic washes are generally acceptable after full curing, but hand washing is always preferred.
• —Do not use traditional car wax on PPF or ceramic-coated surfaces. Use only PPF-safe or ceramic-safe detail sprays.
• —Remove bird droppings, tree sap, bug splatter, and water spots as soon as possible to prevent staining or damage.
• —PPF features self-healing properties for minor scratches — park in direct sunlight for 25–30 minutes or apply warm water (not exceeding 120°F) to activate.
• —When pressure washing, maintain a minimum distance of 24 inches, use a wide-angle spray, and never direct water under film edges.
• —Avoid washing the vehicle in direct sunlight or when surfaces are warm to the touch.

WARRANTY SUMMARY

Exact warranty details and the specific package selected are listed on the Client's invoice or receipt. Warranty coverage applies to manufacturer defects and workmanship only — not damage caused by accidents, improper washing (including automatic car washes with brushes), chemical exposure, neglect, or failure to follow aftercare guidelines. Failure to follow the aftercare procedures outlined above may void warranty coverage.

ESTIMATED SERVICE TIMES

Service time estimates provided during the quoting process are approximate and may vary based on vehicle condition, size, and scope of work. Estimates are not guaranteed completion times. Skyline Customs will communicate any significant changes to the expected timeline.

• —Window tinting: typically same-day (1–3 hours depending on package)
• —Ceramic coating: 1–3 days, depending on correction level
• —PPF: 1–5 days, depending on coverage area

PRICING & ESTIMATES

All quotes provided through the Skyline Customs configurator, website, or verbal/written communication are preliminary estimates based on standard pricing for the selected vehicle type and services. Final pricing is confirmed after an in-person inspection (approximately 10–15 minutes). Pricing may be adjusted for vehicle condition, complexity, or factors not visible in the initial estimate. Bundle discounts are applied at the time of service and cannot be combined with other promotions unless explicitly stated.

INDUSTRY STANDARDS

All services are hand-applied and performed to professional, industry-accepted standards. Absolute perfection, factory-new results, or showroom-level conditions are not guaranteed. Minor cosmetic characteristics (including small dust particles, light edges, or slight variations) are normal, acceptable, and do not affect performance or durability.

ACCEPTANCE & EXPECTATIONS

Services are evaluated based on industry standards, not personal preference, magnified inspection, or subjective expectations. Dissatisfaction based on personal taste does not constitute defective workmanship.

SHOW VEHICLES & PRIOR CONDITION

Exact cosmetic matching to prior paint, bodywork, factory finishes, or previous modifications is not guaranteed. Comparisons to prior condition, awards, competition results, or show-level expectations are not valid measures of workmanship.

REDO & REFUND POLICY

• —Cosmetic concerns within industry standards are not eligible for redo or refund.
• —Redo determinations are made solely by Skyline Customs.
• —No refunds for completed services.

PRE-EXISTING CONDITIONS

Skyline Customs is not responsible for pre-existing damage or conditions. Removal of old tint, PPF, or other materials may expose or worsen existing imperfections, including but not limited to scratches, defroster line damage, seal degradation, or paint defects.

MILITARY & LAW ENFORCEMENT DISCOUNT

A 5% discount is available with a valid military ID or law enforcement credentials, presented at the time of service. This discount cannot be applied retroactively or combined with bundle pricing unless explicitly stated.

APPOINTMENTS & CANCELLATIONS

Appointments may be scheduled through our website, by phone, or in person. We ask that you provide at least 24 hours notice if you need to cancel or reschedule an appointment. Failure to provide adequate notice may result in a cancellation fee.

We reserve the right to reschedule appointments due to unforeseen circumstances. We will make every effort to notify you as early as possible in such cases.

PAYMENT

The remaining balance is due upon completion of services, after the walk-and-pay inspection, unless otherwise agreed in writing. We accept major credit cards, cash, and other payment methods as posted at our facility. All prices are in US dollars.

A deposit of 20% of the quoted price is required to reserve an appointment date. The deposit is applied toward the total cost of the service. Deposits are fully refundable at any time upon request, including if the Client cancels or reschedules.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Skyline Custom Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or Site. Our total liability to you for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

INTELLECTUAL PROPERTY

All content on this Site, including text, graphics, logos, images, and software, is the property of Skyline Custom Shop or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

LEGAL

By agreeing to these terms, the Client waives claims based solely on cosmetic dissatisfaction within industry standards. All disputes are governed by the laws of the Commonwealth of Virginia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Fairfax County, Virginia.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our Site or services after any changes constitutes your acceptance of the new Terms.

CONTACT US

If you have any questions about these Terms, please contact us: